Frequently Asked Questions

Toycycle is a curated resale marketplace for kids' toys and gear — built to make sustainable parenting easy on both sides.

Shopping with us? Browse a hand-picked selection of new, open-box, and gently used items. Every product is cleaned, condition-graded, and recall-checked before it's listed, and every order is backed by our Customer Satisfaction Guarantee.

Selling with us? Skip the photos, listings, and back-and-forth. Schedule a curbside pickup (Bay Area) or ship us a Cleanout Box from anywhere in the continental US — we handle the rest. Learn more on our Sell page.

Most marketplaces just connect strangers. We do the work in between.

• No listing hassle for sellers. No photos, captions, pricing research, haggling, or no-shows.
• Cleaned, graded, and recall-checked. Every item is inspected, cleaned with non-toxic disinfectants, condition-graded, and cross-referenced against the CPSC recall database.
• Flat-rate bundle shipping. One rate for your whole cart based on weight — not per item. Stock up without paying twice.
• Backed by a satisfaction guarantee. If a product isn't as described, we refund it. See our Return Policy.

Three sources:

• Bay Area curbside pickups — Local families schedule a pickup right from their doorstep when they're ready to clear out a stash.
• Cleanout Boxes — Families across the continental US ship us their outgrown items. Request a prepaid label.
• Brand partnerships — We work directly with toy brands to bring you new and open-box products from names like PlanToys, Janod, Cloud B and Loog Guitars.

Every item gets a condition label on the product page so you know exactly what you're getting.

We're based in Hayward, California, and we ship nationwide across the continental US. Reach customer support at support@toycycle.co, by live chat during office hours, or by phone at (510) 426-6362.

We carry kids' toys and baby/toddler gear from newborn through about age 10 — including building sets, dolls, pretend play, infant toys, books, baby carriers, feeding gear, and more.

You'll find a mix of brand partners (PlanToys, Janod, Cloud B, Loog Guitars, Ekobo, and more) plus quality name-brand used items from families. Browse by Brands, Toys, Used Toys, Clothing, or Gear.

Use the Shop menu to search our collections by category or by age. From any collection, the left sidebar lets you filter by Age, Condition, Size, Price, and Category. In a hurry? The search bar at the top of every page returns predictive results as you type.

Every product page shows a condition label so you know exactly what you're getting:

• New — In original unopened packaging. Some new products ship directly from the manufacturer.
• New with Tags — Unused, original tags still attached.
• Open Box — Original packaging has been opened, but the item shows no or almost no signs of use (often a customer return).
• Used – Like New — Almost no signs of wear; original packaging or tags not included.
• Used – Excellent — Used but in excellent condition. Minimal wear, no significant scratches, scuffs, tears, stains, or pilling.
• Used – Good — More wear or signs of use, like fading or minor scuffs. Significant flaws are noted in the product description.
• Used – Minor Flaws — Good condition with a specific flaw noted in the product description.

Yes — Toycycle digital gift cards are a thoughtful, sustainable gift for new parents, baby showers, and birthdays. They're delivered by email and never expire.

At checkout we accept:

• All major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Shop Pay and Google Pay
• PayPal
• Shop Pay Installments — split your order into 4 interest-free payments
• Toycycle gift cards

Our prices are fixed — no haggling, no back-and-forth. We research each item to set fair prices on quality products, and our flat-rate bundle shipping helps you save when you stock up.

Our receiving team uses non-toxic, eco-friendly disinfectants from brands like Attitude and Force of Nature. Hard-surface toys are wiped down; soft toys get a separate non-toxic treatment; baby toys likely to end up in a baby's mouth get extra attention. See our full Safety Policy.

Yes to both. Every item we list goes through a five-stage process:

1. Receipt and sorting
2. Quality verification — we confirm the item is fully functional, has all its parts, is in excellent condition, and is not on the CPSC recall database.
3. Cleaning and photography with non-toxic, eco-friendly disinfectants
4. Pricing research and listing with a clear condition label
5. Second inspection before the item ships to you

Full details on our Safety Policy.

We ship nationwide across the continental US via USPS and UPS. Shipping is flat-rate based on the total weight of your order — one rate for your whole cart, no per-item charges:

• Up to 1 lb — $5.99
• 1–4 lb — $6.99
• 4–8 lb — $8.99
• 8–15 lb — $10.99
• 15–18 lb — $12.99
• 18–20 lb — $15.99
• 20–25 lb — $20.99
• 25–30 lb — $23.99
• 30–35 lb — $27.99
• 35–40 lb — $31.99
• 40–45 lb — $32.99
• 45–50 lb — $35.99
• Over 50 lb — $45.99

More on our Shipping page.

Not at this time — we ship to the continental US only. No Hawaii, Alaska, Puerto Rico, APO/FPO, or international addresses. Want us to expand? Email support@toycycle.co.

Most orders ship within 1-2 business days and spend 2–7 days in transit. We use USPS First Class, USPS Priority, USPS Ground Advantage, and UPS Ground depending on your order's weight and destination.

Not at this time. If you need an order rushed for a birthday or special occasion, email support@toycycle.co — we'll do our best to help.

You'll get a tracking email from Shopify as soon as your order ships, with a link to follow it door-to-door.

Need to cancel? Email support@toycycle.co as soon as possible — most orders ship within 24–48 hours, so we can't always catch it in time. If your order has already shipped, you can return it under our 30-day return policy.

We back every order with a 30-day return guarantee. If something isn't right, return it within 30 days of delivery for a full refund to your original payment method or as store credit — your choice.

• Buyers cover return shipping for unwanted items, change-of-mind, or sizing.
• We cover return shipping when an item arrives defective or not as described.

To start a return, email returns@toycycle.co. Full details on our Return Policy page.

Selling is the easy part. Three steps:

1. Tell us what you have. Visit our Sell page to schedule a Bay Area curbside pickup or request a prepaid Cleanout Box label.
2. We do the rest. Cleaning, photos, pricing, listing, shipping, customer service.
3. Get paid. Choose cash payouts or store credit — your call.

Full details and seller-specific FAQs on our Sell page.

Yes — sign up for our VIP newsletter and we'll send you a new-customer discount code, plus first-look access to new arrivals and flash sales. The signup form is in our footer.

Our Rewards Program earns you points every time you shop, leave a review, or refer a friend — points you can redeem for store credit. See our Loyalty Program page for the full breakdown.

We'd love to hear from you:

• General: support@toycycle.co
• Live chat: click the chat bubble during office hours — typical response time is just a few minutes
• Phone: (510) 426-6362
• Returns: returns@toycycle.co
• Sellers: sellers@toycycle.co