I’m updating my review because Toycycle’s customer service was outstanding.
The Fender x Loog Hello Kitty guitar I received unfortunately had an issue that made it difficult to play, so my original review reflected that experience. After I posted my review, Rhonda from Toycycle personally emailed me. She listened to my concerns, treated me with kindness and respect, and worked with me to find a fair solution. She provided an amazing goodwill gesture.
While the guitar itself had a manufacturing defect, I don’t believe Toycycle was responsible for that. What matters is how a company responds when something goes wrong, and in this case they exceeded my expectations.
Because of the way they handled the situation, I wouldn’t hesitate to shop with Toycycle again. Their customer service turned a disappointing experience into a positive one.
Thank you again, Rhonda and the Toycycle team.
Ordered Lovevery book My First Signs. Wonderful resource!
This was b stock but it's basically brand new. Fast shipping! Can't wait to teach my kids guitar.
A++++
Love it! My daughter was so happy with her birthday gift. Everything arrived perfectly fine.
Item was as described. Shipping is expensive, and it was slow getting here. But, I knew that going in. I would buy from them again.
Love my used/new mini loog guitar. I have a new hobby and learning is fun!
It’s accurate and cute. Sometimes the light goes in and out but maybe I need to see if battery is in correctly.
The guitar straps all arrived and I�m new condition - as advertised __
Love the open box LoogxDuolingo piano we got. Exactly as described for not as much price. Love it.
